Privacy Notice
This Privacy Notice explains how Turismo Chacchoben, S. de R.L. de C.V., which operates under the commercial name The Native Choice, collects and uses your personal information. We are committed to protecting your privacy and being transparent about how we handle your data.
Our contact information
- Company Name: Turismo Chacchoben, S. de R.L. de C.V. (The Native Choice)
- Address: Av. Paseo del Puerto #1021 M-3 L-40, Faccionamiento Nuevo Mahahual, Mahahual, Othon P Blanco, Quintana Roo, Mexico
- Website: https://chacchobenruins.com
- Contact for Privacy Inquiries: Ivan Cohuo
- Email: Please use our contact form
- Phone: +52 (983) 103-5955
What information we collect
To provide our services, we collect the following personal information from our guests:
- Name
- Phone number
- Email address
We do not collect any sensitive personal information.
How we use your information
We use your personal information to:
- Confirm and manage your bookings. This includes sending you a written confirmation of the services you reserve with us.
- Request feedback on your experience with our services. If you do not want to be contacted for these surveys, you can simply contact us to opt out. Your decision will not affect the services we provide.
Your rights regarding your personal data (ARCO Rights)
Under Mexican law, you have the right to:
- Access: Know what personal data we have and how we use it.
- Rectify: Request that we update or correct your information if it is incomplete or inaccurate.
- Cancel: Ask us to remove your data from our database if you believe it is being used improperly.
- Oppose: Request that we stop using your data for a specific purpose.
These rights are often referred to as "ARCO" rights.
To exercise any of these rights, please contact us, and provide:
- Your full name or any other information we can use to locate your data.
- Your preferred method of contact for our response.
We will process your request and notify you of the outcome within three (3) business days.
Revoking your consent
You have the right to withdraw your consent for us to use your personal information at any time.
To revoke your consent, please contact us and provide your name and how you wish to be contacted regarding the status of your request.
Please be aware:
- We may be legally required to retain certain information, even if you ask us to remove it. In these cases, we may not be able to fulfill your request immediately.
- In some cases, if we are unable to use your personal information to provide our services, we may be forced to cancel or terminate your booking or relationship with us to fulfill your request.
We will process your request and notify you of the outcome within three (3) business days.
Data sharing with third parties
We will never sell, transfer, or share your personal information with any third parties. Your data is used exclusively to provide the services you have contracted from us.
Use of cookies and web technologies
Our websites use cookies and similar technologies to:
- Improve your browsing experience.
- Provide a secure session, which is required to access your personal information or restricted areas of our websites.
When you log in to a restricted area, your user ID and password are required to verify your identity and start a secure session. All personal information transmitted on our websites is protected with encryption technology to prevent interception.
Updates to this privacy notice
We may update this privacy notice at any time to comply with legal requirements, adapt to changes in our business model, or for other reasons.
If we make any changes, we will inform you by:
- Posting the updated policy on our websites.
- Making a written copy available at our offices.
- Notifying you via email.
Privacy notice last update: 08/25/2025