This section is intended to give you an answer to the most frequently asked questions about visiting Chacchoben Mayan Ruins, we hope you find it useful.

• What are the operation hours in Chacchoben?

The site opens daily from 8:00AM to 5:00PM

• How much is the entrance fee?

Entrance tickets cost $37.00 Pesos.

For Mexicans the entrance is free on Sundays and holidays. 

US currency is accepted for most operations although it isn't always possible to get change in dollars.

Average exchange rate is $10.00 Pesos for $1.00USD.

• Are there any restrictions to take photos?

You can take as many photos as you wish, the only limitation is that tripods are not allowed unless a special fee is paid. Requests for permission to use tripods must be directed to the INAH (National Institute of Anthropology and History) regional office in Chetumal.

Please observe that there's a fee for the use of video cameras, it is $30.00 Pesos and must be paid at the service area. You'll get a receipt that will be checked upon your entrance or could be required once you are inside.

• Is there a place to buy souvenirs?

Although there aren't fancy shops, you'll see that local people are entering the tourism business and have set a small commercial area where you'll find souvenirs.

Prices are definitely lower than at Costa Maya, and can get lower depending on your ability to negotiate. 

Observe that credit cards and travel checks are not accepted, only cash (US Dollars and Pesos). 

• How far is Chacchoben from Costa Maya?

It is only 73 kilometers west of the Costa Maya commercial complex. It takes around 50 minutes to get there, the road is new and usually there isn't much traffic. See map for specific details.

• Is it possible to move around with a wheelchair or stroller?

At the service area you'll find all the facilities to move around with wheelchairs or strollers. Once you've entered the site it's possible to get to the first complex without any major difficulties. Under the jungle there are some rocks and roots that may difficult the way.

• Can we climb the temples?

Crowds climbing the temples represent a high risk of accidents and cause a lot of damage.

Please observe that most of the temples in Chacchoben are at least 1500 years old. All the temples have ropes on the steps indicating how far you can go.

The only structure available for climbing is "El Gran Basamento". On top of it there are five different temples and the most spectacular view.

• Our recommendations!

Comfortable walking shoes are basic. 

Bring a bottle of purified water or buy it at the service area, you'll need it.

Bringing or buying bug spray would be wise.

Make sure your camera is ready with enough film and batteries, you might not get them at the site.

Chacchoben is now a protected area, please avoid smoking during the walking tour.

It isn't permitted to enter the site with food or alcoholic beverages.

There aren't trash cans in the ceremonial center, please use the ones at the service area. Help us keep it clean!.

Please note that Archeological Sites and National Parks in Mexico, are Federal properties. Administrations DO NOT assume any resposabilities for any accidents that might occur during your visit.

Also note that making damage to any of the structures is considered a Federal felony.

Finally, once you've entered the jungle stay on the paths and watch your step.

In case you need any further details or need to ask specific questions, please don't hesitate to contact us.