FAQ about Chacchoben
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How far is Chacchoben from Costa Maya?
Chacchoben is located 90 Km West of Costa Maya. It takes around 50-60 minutes to get there from the Costa Maya Port or Mahahual, the road is in good conditions so you can expect an easy ride.
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Can I climb to the top of the temples?
It isn't possible to climb to the top of the temples at Chacchoben. Visitors are allowed to climb only a few steps of all the temples, all over the site you will see ropes marking how far you can go.
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Are there shops at Chacchoben?
Chacchoben has a service area where the locals have set up a small shopping area to sell their products. A few products are made locally, others are brought from other parts of Mexico and some others are imported from China.
Only cash is accepted and visitors are expected to bargian
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I use a wheelchair, can I do the Chacchoben Ruins Tour?
Chacchoben is in a jungle setting however, the paths have been leveled and rocks and roots have been removed to make it easier for wheelchairs and strollers. With a little help it's possible to tour Chacchoben using a wheelchair on a sunny day.
Expect dirt paths that get really muddy when it rains which makes it impossible for a wheelchair.
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Are there mosquitoes at Chacchoben?
During the rainy season (May - October) you can expect mosquitoes, specially if it has been raining. Mosquitoes are usually more active at dawn and at dusk, during the day you'll find less but we still recommend bug repellent.
During the dry season (November - April) Chacchoben can be explored without worrying about bugs.
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What are the operation hours of Chacchoben?
Chacchoben is open to the public every day from 8:00AM to 5:00PM.
FAQ about Chacchoben Ruins Tour
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Can I do the Chacchoben Extreme or Mayan Experience Tour if my ship is in port for only 7 hours?
Absolutely! We have adjusted these tours to meet your needs, all we'll ask from you is that you check-in with us some 10-15 minutes before the scheduled departure time. As long as we start on time we'll be able to complete the tour at a normal pace and bring you back to the port safely time-wise.
In these cases we do most of the information part of the tour on the way the ruins so we focus on exploring more than anything when we arrive to the site. We also reduce the rest stops and shopping time in order to allow more time at Chacchoben Village (Mayan Experience Tour) or Seven Color Lagoon (Chacchoben Extreme).
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What happens if my ship arrives late?
It doesn't happen often but if for any reason your ship arrives later than expected we'd simply adjust our departure times accordingly and will wait for you.
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What happens to my deposit if my ship can't dock at all in Costa Maya?
We'd simply cancel our operation and issue a full refund of your deposit, no need to call or email us, we'll automatically process refunds as soon as the local port authority makes the cancellation official.
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What happens if it's raining on the day of my tour?
We operate rain or shine, however, if you decide not to participate in the tour on a rainy day you can simply let us know, we'll cancel your reservation without any penalty.
We reserve the right to cancel our operation when extreme weather conditions represent a risk for our staff or for our guests, in these cases we'll notify all guests with a confirmed reservation and will issue a full refund of their deposit.
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What's your cancelation policy?
Our cancellation policy is 48 hours before the tour to avoid a $15.00USD per person penalty.
No-shows are penalized with a $15.00USD per person fee.
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Do you pick-up guests at the Costa Maya Port?
In Costa Maya the port is privately owned and controlled by the cruise lines, local companies don't have access to pick-up guests nor have representatives at the port. If you're planning to use any local service you must expect to leave the port to find your service provider.
Our tours depart from The Native Choice office four blocks from the port, if you reserve with us we'll email you a confirmation with the details of your reservation along with easy to follow directions and a map so you can find us.